Joining is easy! Simply create an account on our website, and you’ll be automatically enrolled in our loyalty program—no extra steps required.

You earn points by making purchases and engaging with our community. Here are some ways to earn points:

• Purchases: Earn 1 point per $1 spent (higher tiers earn more!).
• Sign-Up Bonus: Get 5 points when you register.
• Referrals: Earn 15 points when your friend makes a $40+ purchase.
• Follow us on Social Media: Earn 5 points per platform (one-time per platform).
• Share on Social Media: Earn 5 points per share.
  

You can check your points balance anytime by logging into your account and visiting the Loyalty Program section.

You can redeem points for exclusive discounts, premium cigars, free shipping, cashbacks, and more. Check our rewards catalog for the latest offers.

Yes, points expire if unused for 12 months from the date they were earned. Make sure to redeem them before they expire!

No, points are non-transferable and can only be used by the account holder.

Our program has three tiers:

• Amateur (Entry Level) – 0 points needed
• Aficionado (Mid-Level) – Unlocks at 500 points
• Connoisseur (Top Level) – Unlocks at 2,000 points

Once you earn the required points, you’ll automatically move up and unlock exclusive perks!

If you return an item, any points earned from that purchase will be deducted from your balance.

Yes, we reserve the right to revoke membership due to fraud, abuse, or violations of our terms.

If you do not finalize your purchase after redeeming points, the unused points will be automatically returned to your account within 24 hours.

You can reach out to our customer support team at customersupport@akikis.com for any questions or assistance.